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Questions for sending feedback when selecting "Your Unit" and you are not logged in.

Category Questions

How do I subscribe to my Unit's site as a Family Member?
[7/15/2013]


To subscribe to an FRG as a Family Member, go to the Army FRG site (http:/www.armyfrg.org). If you already have a username and password for the site, log in and then click on "Subscribe" at the top of the screen on the right. If you don't have an account, just click on "Subscribe": You'll be asked to create a username and password later.



When you click on "Subscribe," you'll be asked for your Sponsor's information.  The system will then show you all the Unit sites your Sponsor is connected to.  Select your site from the list.



Depending upon your situation, one of two things can happen:
  1. If you are not on your Sponsor's invitation list, then your subscription will be put in a pending state awaiting manual approval by the FRG Administrator. If you do not have an account, you'll then be asked to create a username and password and fill out your profile.
  2. If you are on your Sponsor's invitation list, then your subscription will be automatically approved.  If you do not have an account, you'll then be asked to create a username and password and fill out your profile.



The FRG Administrator of the site is responsible for keeping the Sponsor Database up to date. If you get the error that your Sponsor cannot be found and you are sure the information is correct, you will want to contact your FRG Administrator to verify that the correct information is in the Sponsor Database. Click on the "Contact vFRG Admin" button and send feedback there.



Download this guide for a pictorial walkthrough.


How do I subscribe to my Unit's site as a Sponsor?
[7/15/2013]


To subscribe to an FRG as a Sponsor, go to the Army vFRG site (http:/www.armyfrg.org). If you already have a username and password for the site, log in and then click on "Subscribe" at the top of the screen on the right. If you don't have an account, just click on "Subscribe": You'll be asked to create a username and password later.

When you click on "Subscribe," you'll be asked for your information as the Sponsor.  The system will then show you all the Unit sites your information is connected to.  Select your site from the list.

Depending upon your situation, one of two things can happen:

1) If you are logged in, then your subscription will be automatically approved.

2) If you are not logged in, you will need to create a username and password and fill out your profile before your subscription is automatically approved.

The FRG Administrator of the site is responsible for keeping the Sponsor Database up to date. If you get the error that your Sponsor cannot be found and you are sure the information is correct, you will want to contact your FRG Administrator to verify that the correct information is in the Sponsor Database. Click on the "Contact vFRG Admin" button and send feedback there.

Download this guide for a pictorial walkthrough.


The system says my Sponsor information cannot be found.
[1/27/2012]

When you subscribe to your Unit's site, you must identify yourself with your Sponsor's information against the Unit's Sponsor Database. This must be an exact match with the information in the database. Capitalization is not important, but spelling is: For example, "STEVEN" and "Steven" will match, but "Steve" will not because they are not spelled the same.

This means any initials, spaces, punctuation, etc. must be entered exactly the same as what is in the Sponsor Database for your Unit's site. This also applies to the last four of the SSN. Please make sure you are spelling everything correctly.

It may be that the database needs to be updated with your Sponsor's information. If that is the case, you will need to contact your Unit for more information. Click on the Contact Us link and send feedback to "Your Unit."

The system says my Sponsor information is associated with another account.
[1/27/2012]

Only one person can subscribe as a Sponsor off an entry in the Sponsor Database. Once that association has been made between your account and your entry in the Sponsor Database, you must log into that account whenever you subscribe to a new vFRG site.  If you are getting an error that your Sponsor is already associated with another account, then you must log into that account first before subscribing to your new site.

If you need to verify your login information, you can do so through the site. Go to the Army vFRG site and click on "Forgot your Login?" link in the "Support" box on the right. You'll be asked for your email address and an email will be sent with your username and a link to follow to change your password.

Please note that passwords are case sensitive.

Also, please note that if you are using an AKO account, you may have some trouble with the email you have received. AKO has instituted security restrictions on email that has URLs in it, making them not function. If you are having trouble changing your password and you are using an AKO account, please let us know.

I can't find my Unit.
[1/30/2012]

Not all Units have created a site on the Army FRG system. If you cannot find your Unit, you will want to talk to your FRG Leader to see if they have created a site and if so, what its name is.

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