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General Questions
General questions about the Army FRG system.

Category Questions

I'm new to this site. What do I do?
[1/30/2012]

You will need to register for this site, which involves knowing what command your Sponsor belongs to, its permanent location, and the last four of your Sponsor's Social Security number to be able to apply for access to the Unit's site. You will need to select your Sponsor's home station location from the "Find an FRG" map and then follow the prompts.

I can't find my Unit.
[1/30/2012]

Not all Units have created a site on the Army FRG system. If you cannot find your Unit, you will want to talk to your FRG Leader to see if they have created a site and if so, what its name is.

How can my Unit receive a vFRG site?
[1/30/2012]

To apply for a site, all you need to do is go to the Army FRG site (http://www.armyfrg.org) and click on the "Create an FRG" link. Fill in the form and submit it to start the process.

First, the person listed as the Commander for the site will receive an email requesting confirmation of the application. The Commander has 60 days from the date the application is submitted to confirm or the application will be automatically canceled due to lack of progress.

After the Commander confirms, the application goes to IMCOM for policy review. This usually takes no more than a week. When IMCOM approves the request, the person listed as the FRG Admin for the site will receive an email with instructions on how to gain access to the site and start uploading content. At this time, you still do not have full administrative access to the site because it hasn't been built. The only access available is to go into the Upload Content section.

We need at least two items for each of the five content sections:

Download Center: Forms, newsletters, documents, etc.
FAQ: Frequently Asked Questions
Links: External websites such as Military OneSource, TRICARE, MyPay, etc.
News: Articles about your unit or events that are happening
Photo Gallery: Pictures

The Upload Content section has indicators for how far along each section is. A red thumbs-down indicates that not enough content has been added for that section. A green thumbs-up indicates that at least two items have been added for that section.

Once all the thumbs go green and a banner has been selected for the site, a new button will appear in the Upload Content section to submit the site for construction. The FRG Admin has 60 days from the date IMCOM approves the application to upload all content and submit it for construction or the application will be canceled due to lack of progress.

We will build the site and release it back to you within three business days.

How do I change my registration information?
[1/30/2012]

To change your personal information you will need to log into the system. You can access your profile by clicking the "Update Profile" link at the top of the page. Here, you can change your name, password, email address, phone number, etc.

How am I granted access as a system administrator?
[6/4/2013]

When a vFRG site is launched, the Commander and/or Commander's assigned representative is given system administrator rights.  At this point forward, this system administrator can assign all access rights to registered users, including system administrator rights.

If you are to be the new FRG Admin for your site, you will want to coordinate with the current FRG Admins.  They can assist you in becoming an admin for the site.  If they are no longer with the Unit, we will need confirmation from the Commander that you are the new admin.

Please have the Commander send feedback through Contact Us (http://www.armyfrg.org/contact) to let us know that you are the new admin.  We will verify the Commander against the one listed for the site.

If the Commander listed for the site is no longer the Commander of the Unit, we will need to confirm the identity of the new Commander with IMCOM. Please let us know the following information for the new Commander:

Rank
First Name
Last Name
Email
Phone

Once IMCOM confirms the new Commander, we can assist in setting you up as the new admin.

Can I see another Unit's vFRG site?
[1/30/2012]

The only way to view another Unit's vFRG site is by requesting a subscription and being approved by their site administrator. For operational security purposes, this can not be avoided.

I subscribed a while ago and I still haven't been approved.
[1/30/2012]

Approval of subscriptions to your Unit's site are controlled by the FRG Administrators for your site. You will need to contact them for more information. Click on the Contact Us link and send your feedback to "Your Unit" for more information.

As a system administrator, how can I familiarize myself with the vFRG system?
[1/30/2012]

Here are some options to familiarize yourself with the system.

Have you participated in the live training available through the vFRG system? All site administrators are invited to participate in training. The live training (available through the "Webinar Schedule" link on the Army FRG homepage) involves sitting at your computer with a trainer who walks you through the system and encourages feedback and questions. This would be a great avenue to ask to see examples of what can be done with the system.

Additionally, the offers automated training. From the Army FRG home page, click on the "Online Training" link.

Lastly, there are the various administrator guides. From the Army FRG home page, click on the "FRG Admin Guides & Info" link.

Once your unit site is set up, you'll be able to utilize all of these opportunities to customize your site to your liking.

Why doesn’t this system utilize a ‘.mil’ address?
[1/30/2012]

The ‘.org’ will change to ‘.mil’ after the technical security and interface issues are engineered and accomplished. 

How secure is the system? Can I be sure the information I add is safe?
[1/30/2012]

The three web systems supporting the U.S. Army Family Morale Welfare and Recreation Command (including the ACS Staff, Army OneSource, and Virtual Family Readiness Group web systems), have been through extensive government mandated security and threat vulnerability implementation and testing to protect the users and information. FMWRC received an Authority to Operate (ATO) for all of these web systems in compliance with the Department of Defense (DoD) Information Assurance Certification and Accreditation Process (DIACAP) in FY09. Periodic vulnerability assessments will be conducted by the Defense Information Systems Agency (DISA) to ensure protective controls are maintained during the lifecycle of these systems.

What are the specific hardware requirements?
[1/30/2012]

The Army FRG system was designed to be run using Internet Explorer 6 or later on Microsoft Windows. While some aspects of the site can be utilized on other browsers or platforms, compatibilty issues can arise if you are using another browser such as Firefox, Netscape, Safari, Chrome, Opera, etc. or if you are on another platform such as the Mac or Linux. We are working to expand the compatibility of the site to other browsers.

Is the vFRG system utilizing the AKO portal?
[1/30/2012]

No, the Army FRG system does not utilize the AKO portal. Authentcation is done during subscription by identifying your Sponsor and comparison of that information to a database maintained by the administrators for your Unit's site.

Who hosts the server? What are the administrator requirements? Will the server be CONUS or OCONUS based?
[1/30/2012]

The servers are CONUS-based and reside in San Diego, CA at a Verio hosting facility.

The three web systems supporting the U.S. Army Family Morale Welfare and Recreation Command (including the ACS Staff, Army OneSource, and Virtual Family Readiness Group web systems), have been through extensive government mandated security and threat vulnerability implementation and testing to protect the users and information. FMWRC received an Authority to Operate (ATO) for all of these web systems in compliance with the Department of Defense (DoD) Information Assurance Certification and Accreditation Process (DIACAP) in FY09.

Periodic vulnerability assessments will be conducted by the Defense Information Systems Agency (DISA) to ensure protective controls are maintained during the lifecycle of these systems.

DefenseWeb performs all system administration tasks, including systems and network administration, database administration and web site administration. DefenseWeb delegates aspects of the application (software) administration to the Army.

The vFRG system data and website content will be managed by Unit Family Readiness Personnel (i.e. any combination of the Unit Commander or XO, FRG Leader, Rear Detachment, FRG Advisor, Family Readiness Liaison, FRG Support Assistant, S-1, etc.) as determined by the Unit Commander.

What software platform is being utilized? What code/language is utilized? Is this in compliance with HQDA, NETCOMS's standards?
[1/30/2012]

The vFRG Platinum system is written in C# and is based on the Microsoft .NET platform. The web site is hosted on machines running Microsoft Windows Server 2003 Web Edition. Database functionality is provided by Microsoft SQL Server 2000 Standard Edition SP3a. System, network and application security policies are being designed in accordance with Army regulations, as enforced by the DIACAP SSSA process.

How is the site secured to meet DOD, Army, NETCOM, and MACOM public information protection guidance?
[1/30/2012]

System, network and application security policies are being designed in accordance with Army regulations, as enforced by the DIACAP SSSA process.

What is the continuity of operations plan?
[1/30/2012]

DefenseWeb has continuity of operations plan for all information systems built and hosted, which includes the following:

DefenseWeb's co-location facility (Verio) provides the following:

· Redundant uninterruptible power supplies
· Multiple redundant back-up generators
· Raised floors
· HVAC with separate cooling zones
· Humidity control
· Water detection
· Humidity control
· Early warning fire detection system
· FM-200 gas-based fire suppression system
· Double pre-action dry pipe sprinkler system
· 24/7 monitoring by remote Verio staff

DefenseWeb's systems administration staff performs the following:

· Performing regular backups and moving backups to an offsite location
· 24/7 application monitoring system with escalating response hierarchy
· Testing and deployment of patches and security fixes for base operating systems and supporting applications

Will only authenticated AKO users be able to access the system?
[1/30/2012]

Any Sponsor and their Family Members can gain access to their Unit's site. AKO authentication is not required.

Some MACOM Website Administration policies require an internal review by the Unit's designated internal PAO and OPSEC POCs before a Commander (or his designated representative) approves/disapproves information to be posted on a website. How will vFRG be able to support that?
[1/30/2012]

The vFRG system, and its underlying content management system, has been created to allow content control (approve, deny, delay, etc.) at the user-level (role-based access control) and via work-flow. At the user level, you can specify which users have the ability to approve and release content (i.e., what role a user serves in the system).

At the work-flow level, and by using user-based access-control, you can specify which roles must review the content before it goes live (e.g., only an FRG Leader can post content in their vFRG and an RDC must approve all content posting before it goes live). The system is flexible and we can configure it to match the policy that the Unit Commander sets.

How do I subscribe to my Unit's site as a Sponsor?
[7/15/2013]


To subscribe to an FRG as a Sponsor, go to the Army vFRG site (http:/www.armyfrg.org). If you already have a username and password for the site, log in and then click on "Subscribe" at the top of the screen on the right. If you don't have an account, just click on "Subscribe": You'll be asked to create a username and password later.

When you click on "Subscribe," you'll be asked for your information as the Sponsor.  The system will then show you all the Unit sites your information is connected to.  Select your site from the list.

Depending upon your situation, one of two things can happen:

1) If you are logged in, then your subscription will be automatically approved.

2) If you are not logged in, you will need to create a username and password and fill out your profile before your subscription is automatically approved.

The FRG Administrator of the site is responsible for keeping the Sponsor Database up to date. If you get the error that your Sponsor cannot be found and you are sure the information is correct, you will want to contact your FRG Administrator to verify that the correct information is in the Sponsor Database. Click on the "Contact vFRG Admin" button and send feedback there.

Download this guide for a pictorial walkthrough.


How do I subscribe to my Unit's site as a Family Member?
[7/15/2013]


To subscribe to an FRG as a Family Member, go to the Army FRG site (http:/www.armyfrg.org). If you already have a username and password for the site, log in and then click on "Subscribe" at the top of the screen on the right. If you don't have an account, just click on "Subscribe": You'll be asked to create a username and password later.



When you click on "Subscribe," you'll be asked for your Sponsor's information.  The system will then show you all the Unit sites your Sponsor is connected to.  Select your site from the list.



Depending upon your situation, one of two things can happen:
  1. If you are not on your Sponsor's invitation list, then your subscription will be put in a pending state awaiting manual approval by the FRG Administrator. If you do not have an account, you'll then be asked to create a username and password and fill out your profile.
  2. If you are on your Sponsor's invitation list, then your subscription will be automatically approved.  If you do not have an account, you'll then be asked to create a username and password and fill out your profile.



The FRG Administrator of the site is responsible for keeping the Sponsor Database up to date. If you get the error that your Sponsor cannot be found and you are sure the information is correct, you will want to contact your FRG Administrator to verify that the correct information is in the Sponsor Database. Click on the "Contact vFRG Admin" button and send feedback there.



Download this guide for a pictorial walkthrough.


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